Sales conditions

Please read these sales conditions carefully. By using or submitting an order (and any subsequent orders) on myfriendpetra.com you are agreeing to these sales conditions.

Your email address is essential in order for us to be able to supply you with important information with respect to your order. By registering with myfriendpetra.com, you accept that your email address may be used to supply you with such information.

By purchasing products through myfriendpetra.com you agree to these sales conditions.

The sales conditions have been updated on December 17, 2016.

1. Purchase Contract

This website is operated by Nordic Foodie A/S (“we”, “us” or “our”). By using the myfriendpetra.com website you are bound by these sales conditions. All use and purchases made on this website are governed by these sales conditions at any time although the sales conditions governing any given use or purchase will be those in effect at the date of your order or specific use.

If you order products after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each or use order to ensure that you understand the precise sales conditions applicable to your purchase. To assist you in determining whether the sales conditions have changed since your most recent order we will display the date and time when these sales conditions were most recently updated (please see above).

We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the e-mail. At this point the purchase contract will be made and we will supply the products to you in accordance with your order and these sales conditions.

2.Price and Delivery Charges

The price of the products will be as quoted on the web site at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. Where applicable, prices include Value Added Tax.

Each order you make will include a charge for delivery. The delivery charge will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. The delivery charge added to your order will be dependent upon, amongst other things, the value of your order and your delivery address and country.

3.Methods of Payment

Payment may be made by debit or credit card. The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed. You cannot pay for your order by cash or cheque.

We will ship the products to you when we register your payment. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

4.Delivery

Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website, and you must do so if you move home so that we can deliver to the correct address.

5.Defective Products

You must inspect the products and notify us in writing or by phone of any dissatisfaction with your order. We will promptly and fully refund the price of any products that are defective pursuant to the Danish Sale of Goods Act or arrange for the delivery of replacement products, provided that you notify us within reasonable time of delivery of the products. We will arrange with you for the products to be returned to us.

6.No Cancellation Rights

The products supplied by us are subject to strict foodstuff legislation and therefore you do not have the right to cancel the order and return the products.

7.Force Majeure

We will not be deemed to be in breach of contract or of these sales conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

8.Privacy

We only collect and process information necessary to fulfil your purchase through our website. This includes name, address, email and telephone number.

The personal information that you give us is processed with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. You have the right to require insight into your personal information that we process and to object to any processing.

9.Customer Complaints

Any complaints should be addressed to Nordic Foodie A/S. You will find an e-mail link or address and telephone numbers listed on our website in the “Contact” section. Please allow us reasonable time to respond.

If we are not agreeing with your complaint, you have the right to make a formal complaint with the EU Commission. Please visit the following webpage where you can submit an online complaint: http://ec.europa.eu/odr.

However, if you live in Denmark you should contact:

Competition and Consumer Authority
Carl Jacobsens vej 35
DK-2500 Valby
Denmark
Telephone number: 41715100

10.General

If any of these sales conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining sales conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through our website, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on our website without our prior written permission.

While every care has been taken to ensure the product information shown on the website is correct, food products are constantly being reformulated and nutrition content may change. We would therefore recommend that you do not rely solely on this information and always check products labels.

All product images used on our web site are only representative of products on offer. Actual products may not be exactly the same design or packaging.

Where further dietary information is important to you, for example because you have an allergy or specific dietary requirement, you should contact us to be sure it matches your requirements.

My friend Petra is a trading name of Nordic Foodie A/S. The registered company address for Nordic Foodie A/S is Wildersgade 38, 1., DK-1408 Copenhagen, Denmark. Company registration number: 16004804

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